Shipping & Returns


Shipping Information

As long as "Charlie" is in stock we will dispatch your order within 1-3 business days. Delivery depends on where in the world you live, but please allow 10 business days before contacting us.

Shipping costs:

Normal Post — $10 flat rate
Express Post— $15 flat rate
International Shipping – $20 flat rate

Because we hope you love "Charlie" as much as we do, all orders over $50 include free shipping! Only orders using Express Post will receive a tracking number. 


Damaged Goods

We love hand packing "Charlie" in Melbourne and we take a huge amount of care and respect when packaging your order. Should anything be damaged during transit to your place please contact us immediately, so that we can have a chat about it.